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Our Blog

IS CUSTOMER SERVICE DEAD?

Sometimes I feel so out of touch. What happened to the idea of customer retention (aka service)? So much effort is put into expensive marketing campaigns trying to wrest customers away from the competition…

GETTING IT WRONG – EMPLOYEE SERVICE AWARDS

Prior to getting into this awards business both Steve and I were in corporate America and we attended lots of employee awards banquets. We ourselves, in Vermont Trophy & Engraving, did the knee jerk thing…

ANTI-RECOGNITION

One night last summer some very old friends had stopped by our house in Vermont for the night and we got talking about our recognition business and how good it feels to usto make things we think people…
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