Our Blog

Jessie Swétel is Lake Champlain Chamber's Rising Star!

See the picture on the right? Do you recognize the very happy man on the far left? That is Vermont's Governor - Phil Scott! He, and everyone else was in on the surprise - just not Jessie (who wondered…

Customer Service

Four ways to improve customer service – Seth Godin 6/28/17 1.     Delegate it to your customers. Let them give feedback, good and bad, early and often. 2.     Delegate it to your managers. Build in close…

New website

Hooray!! Our new website is here and we hope you love it. As you will no doubt notice right off, there is no shopping cart – and this is by intent. Our last website didn’t look like we wanted it to and…

PERSONALIZED HOLIDAY GIFTS

“There are SO many great Christmas presents here” one of our regular customers said to me and he proceeded to buy 6 different items to have engraved for family members. It made me realize that I am often…

EXCELLENCE AS A HABIT

A colleague has this quote as a tag line and it has made me think. When my daughter was young we used to argue about table manners. “But I know how to behave when I have to,” she’d say. And I would undoubtedly…

HOT TOPIC! PARTICIPANT TROPHIES

Trophies are 10% of our business so my living doesn’t depend on them and I can perhaps claim a bit of objectivity. Regularly I hear vehement opinions on several sides of this issue. “Let ‘em learn how…

WHAT CUSTOMER SERVICE LOOKS LIKE TO ME

Much of the awards industry takes the week between Christmas and New Year’s off. When we were a really tiny company closure was the only way to get a break and we’ve never changed it. Naturally we have…

SHOULD WE PANDER? RIFF ON SETH GODIN'S BLOG 11/5/2015

Should We Pander? – Riff on Seth Godin’s blog 11/5/2015 Our natural reaction is to say, “NO!! - emphatically NO” but as a small, custom, high-quality maker of awards and signs it feels like that is what…

JUDGING THE RISING STARS

A big event in the business life of Vermont has become the selection of Vermont Business Magazine’s Rising Stars. I’ve been honored to be a judge since the beginning and we are proud makers of the award…