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Happy 2018

Happy 2018! We are looking forward to the coming year as it, hopefully, continues to build the momentum we’ve developed in the last few years. Our plan is to be stronger, more creative, even more customer-service…

Recognize ME!

Recognize ME! O.C. Tanner is a giant in the recognition industry and conducts lots of research on the subject. The graphic above is from one of their White papers and cuts to the heart of our motto, “Recognition…

Happy 2018!

Happy 2018! We are looking forward to the coming year and hope to continue to build on the momentum we’ve developed in the past several years. Our plan is to be stronger, more creative, even more customer-service…

Jessie Swétel is Lake Champlain Chamber's Rising Star!

See the picture on the right? Do you recognize the very happy man on the far left? That is Vermont's Governor - Phil Scott! He, and everyone else was in on the surprise - just not Jessie (who wondered…

Customer Service

Four ways to improve customer service – Seth Godin 6/28/17 1.     Delegate it to your customers. Let them give feedback, good and bad, early and often. 2.     Delegate it to your managers. Build in close…

New website

Hooray!! Our new website is here and we hope you love it. As you will no doubt notice right off, there is no shopping cart – and this is by intent. Our last website didn’t look like we wanted it to and…

PERSONALIZED HOLIDAY GIFTS

“There are SO many great Christmas presents here” one of our regular customers said to me and he proceeded to buy 6 different items to have engraved for family members. It made me realize that I am often…

EXCELLENCE AS A HABIT

A colleague has this quote as a tag line and it has made me think. When my daughter was young we used to argue about table manners. “But I know how to behave when I have to,” she’d say. And I would undoubtedly…

HOT TOPIC! PARTICIPANT TROPHIES

Trophies are 10% of our business so my living doesn’t depend on them and I can perhaps claim a bit of objectivity. Regularly I hear vehement opinions on several sides of this issue. “Let ‘em learn how…
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